Service quality and customers trust, moderating role of personality traits
Customers’ trust is an inevitable asset for organizations. The long-term relationship of customer-organization depends upon the presence of customers’ trust on the organization. It’s a delicate sense of feeling derived from quality and commitment of the organizations to meet customers’ expectations....
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Penerbit UTM Press
2016
|
| Subjects: | |
| Online Access: | http://eprints.utm.my/68201/ http://eprints.utm.my/68201/1/MuhammadAhmad2016_ServiceQualityandCustomersTrust.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Be the first to leave a comment!