Employee job satisfaction, customer satisfaction and profitability in 5-star hotels in Kuala Lumpur
This research investigates the relationship between employee job satisfaction, perceived customer satisfaction and profitability of the 5-star Hotels in Kuala Lumpur. These elements play an important role in determining firm’s profitability, especially in the hotel industry. The research data was co...
Saved in:
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Published: |
American Scientific Publishers
2016
|
| Subjects: | |
| Online Access: | http://eprints.utm.my/69380/ http://eprints.utm.my/69380/ http://eprints.utm.my/69380/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Be the first to leave a comment!