The mediating role of student satisfaction between quality management principles of ISO 9001:2008 and communication behavior in higher education
ISO 9001:2008 is a customer-oriented quality management system and in higher education institutions (HEIs), it is designed to ensure quality of teaching and learning process delivered to students. In a highly competitive higher education market, Student Satisfaction (SS) and positive Communication B...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Published: |
Medwell Journals
2016
|
| Subjects: | |
| Online Access: | http://eprints.utm.my/71234/ http://eprints.utm.my/71234/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|