The mediating role of student satisfaction between quality management principles of ISO 9001:2008 and communication behavior in higher education
ISO 9001:2008 is a customer-oriented quality management system and in higher education institutions (HEIs), it is designed to ensure quality of teaching and learning process delivered to students. In a highly competitive higher education market, Student Satisfaction (SS) and positive Communication B...
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| Pengarang-pengarang Utama: | , , , |
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| Format: | Artikel |
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Medwell Journals
2016
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| Subjek-subjek: | |
| Capaian Atas Talian: | http://eprints.utm.my/71234/ http://eprints.utm.my/71234/ |
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