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The loyalty effect the hidden force behind growth, profits, and lasting value /

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Bibliographic Details
Main Author: Reichheld, Frederick F.
Corporate Authors: Harvard Business School Press., Audio-Tech Business Book Summaries, Inc.
Format: Audio
Language:English
Published: Boston, MA : Harvard Business School Press, p1998.
Series:Audio business book summaries from Harvard Business School Press.
Subjects:
Customer relations.
Consumer satisfaction.
Job satisfaction.
Labor productivity.
Loyalty.
Audiotapes.
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3rd Floor Main Library

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Call Number: A1234.567
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