The ultimate question : driving good profits and true growth /
Based on extensive research, 'The Ultimate Question' shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation.
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Boston, Mass. :
Harvard Business School Press,
c2006.
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3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |