The relationship between employee satisfaction, service quality, customer satisfaction and profitability in 5-star hotels in Kuala Lumpur
This research investigates on The Relationship between Employee Satisfaction, Service Quality, Customer Satisfaction and Profitability in 5-star Hotels in Kuala Lumpur. Employee satisfaction, service quality and customer satisfaction serve as influential functions to profitability. This research loo...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Published: |
American Scientific Publishers
2015
|
| Subjects: | |
| Online Access: | http://eprints.utm.my/58980/ http://eprints.utm.my/58980/ http://eprints.utm.my/58980/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Be the first to leave a comment!